Certain rates and promotions at our resort are non-refundable. These special offers are designed to provide discounted prices in exchange for a commitment to the booking. Once a reservation is made under these rates, it cannot be changed or canceled, and no refunds will be issued. We recommend reviewing the booking terms carefully before confirming any non-refundable reservations to ensure you are comfortable with the conditions. If you have any questions about specific rates or promotions, feel free to contact us for further clarification before making a booking.
Refunds will be processed through the same payment method used for the original booking. Once the cancellation is confirmed and any applicable fees are deducted, guests can expect to receive their refund within 7 to 10 business days. Please note that the processing time may vary depending on your bank or payment provider. If you have any questions or concerns regarding your refund, please don’t hesitate to contact us for assistance.
Our general policy applies to all bookings; however, we understand that emergencies or unforeseen circumstances may arise. In cases such as medical emergencies, natural disasters, or government-mandated travel restrictions, we are committed to offering flexibility. Depending on the situation, we may allow changes to the reservation or provide a partial refund. Guests are encouraged to contact us as soon as possible if they are unable to honor their booking due to these exceptional circumstances. We will do our best to accommodate you and find a fair solution in such cases.
